1. Shop the easy way

We want it to be easily and simultaneously a good experience to use our web shop. As a customer in our shop, it is important that you read our terms and conditions carefully and then accept them as described below.

Place the products in the basket and go to the payment terminal once you are done shopping. We send an email with confirmation of your order and will ship your order within 1-3 business days.

Please note – that for heavy and very fragile products, the shipping cost will appear on the final invoice and we strive naturally to offer the cheapest possible shipping cost.

2. Payment

Accepted credit cards:  VISA/DANKORT, VISA, MASTERCARD, VISA ELECTRON, MAESTRO, JCB CARDS, DINERS CLUB and AMERICAN EXPRESS.

When using credit cards, we will not charge you a fee. The data you submit in connection with purchases paid with credit card is encrypted (SSL) and it is only PBS that can read them. Neither Byliving.dk or others have the opportunity to read this data.

The amount will be deducted from your account, the same day the order is shipped. There can never be deducted an amount greater than what you have approved when you placed the order. We store all orders generated in connection with a purchase in the web shop. We encourage you to do the same.

We also reserve the right to screen data (including payment data) if we suspect abuse or that there is a criminal intent / action as the basis for the purchase. A few minutes after you have placed your order, you will receive a confirmation via email.

All prices are excl. VAT and in Danish kroner, unless otherwise stated. Prices are only valid in Denmark, excl. Faroe Islands and Greenland.

Reservations are made:

– Delivery Failures
– Tax Changes
– Sold items and misprints

3. Prices and inventories  

All prices are ex. VAT and in DKK. Prices are only valid in Denmark, excl. Faroe Islands and Greenland.

Please note that the order confirmation you receive after ordering on our website, only includes shipping cost when the products can be packed in parcels. For heavy and very fragile products, the shipping cost will appear on the final invoice and we strive naturally to offer the cheapest possible freight rate. 

Parcel prices:

Denmark with GLS Euro 7,- per parcel max 20 kg

Other countries within EU and Norway Euro 10,- pr. parcel max 20 kg 

Please contact us for delivery outside Europe

Heavy and very fragile products are sent on pallets and are insured under the load. If the goods have any damage upon delivery, please take a picture and make sure the chauffeur signs and claim the damage. You will receive a final invoice including shipping costs, when the goods are ready for dispatch. We strive to make sure that all orders are shipped 1-3 business days from order date, if the items is in stock.


We use GLS and DB Schenker to deliver all our cargo and parcels in Denmark.
Upon delivery of the goods in Germany, Sweden and Norway and rest of Europe, we use another supplier.

We ship worldwide. If you live in other countries than the above, we will contact you regarding the shipping cost.

Reservations are made:

– Delivery Failures
– Tax Changes
– Sold items and misprints

4. Shipping and Delivery 

Please note that the order confirmation you receive after ordering on our website, does not include shipping costs. Shipping cost will appear on the final invoice, and naturally strive to offer the cheapest possible shipping rate.

Stoneware/pottery/glass, are sent on pallets and are insured during transportation. We strive to ensure that all orders are shipped 2-3 business days from ordering date, if it’s in stock.

We use GLS and DB Schenker to deliver all of our cargo and packages in Denmark.

Upon delivery of the goods in Germany, Sweden and Norway, we use another supplier.

We ship worldwide. If you live in other countries than the above, we will contact you regarding the shipping cost.

Byliving ApS cannot be held responsible for delay of delivery with GLS, DB Schenker or any other transportation company.

5. Safety

We secure your information by using Security Socket Layer (SSL) technology, which is one of the safest IT systems that exist in relation to ensuring that your submitted data (including payment data) cannot be misused by third parties.

Your information will be encrypted from the moment you join the checkout flow, which means that no third party will be able to interpret and misusing the data entered. Data will be stored on a public server.

6. Complaints

All our products undergo a quality check, before we ship them. If however you have a complaint regarding a products purchased in our web shop, please send us an mail with description of the problem, a photo and we will get back to you within 1-3 business days. 

Please return the product to:

Byliving ApS
Roskildevej 264

2610 Rødovre

Denmark

 

Phone: +45 3616 1610

If you have other questions in relation to the above, please feel free to contact our customer service at info@byliving.dk and we will get back to you as soon as possible.

Options for further complaints 

We always do our best to find a solution for our customers, in case of any complaints. If however we are not able to find any solution to the problem, you can contact the below address for further complaints: 

Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens Vej 35
2500 Valby
Denmark

You can contact Center for Klageløsning via www.forbrug.dk

The EU commisions onlige website for complaints
For customers outside Denmark you can contact the below website in case of any complaints:
http://ec.europa.eu/odr

7.Return and cancel policy

We have 2 weeks return policy on all our products. As a customer you have the right to contact us within 2 weeks if you regret the purchase and then another 2 weeks to return the product. Please make sure the product is in the original condition and send your invoice with the return package. After receiving the return package, we will return the amount to the same credit card used buying the product.
Please also note if you want a refund or change to another product. 

Return the product to:


Byliving ApS
Roskildevej 264

2610 Rødovre

Denmark

 

PLEASE NOTE:
You will lose your right to a full or partly refund if:

You have been using the product
The product have any damage
You have handled the product in a different way than what is appropriate in relation to the product type in each case.
You have not followed the restrictions on the right of withdrawal arising from sealing mm.

NB: When returning products, you will have to pay the shipping cost yourselves, unless the return is regarding a complaint. We do not accept products sent by COD. You always have a two-year warranty on products purchased at byliving.dk, according to the Danish law.

8. Privacy policy

Byliving.dk take all obligations to our customers seriously and this also concerns the way in which we handle the data you provide to us. Byliving.dk undertakes all applicable laws and regulations with regard to privacy.

You only need to provide personal information in the following cases:
– If you purchase goods from the site.
– To participate in a lottery or competition.
– To contact us, send us an email or offer feedback.
– If you want to receive news and exclusive offers via email from Byliving.dk.

When we collect personal information?

It’s free for you to browse – and read our website. We ask only that you give up your e-mail address, when:
– If you purchase goods from the site.
– To participate in a lottery or competition.
– To contact us, send us an email or offer feedback.
– If you want to receive news and exclusive offers via email from Byliving.dk.

We only collect personal information (eg. Name and address) if you want to give us this information.

How do we use this information?

To execute your order, we need specific personal information such as name, address, credit card information and phone number. This information is used only to administer your order and your use of the website.

It’s up to you whether to disclose additional personal information. We collect personal information so that you can log in to Byliving.dk to send you messages, to send you e-mails with updates, news and special offers, and to answer your questions or comments.

Permission from you

We will send you updates by e-mail, unless you deselect this option. Personal data is sent encrypted to Byliving.dk but not stored encrypted (credit card information is not stored). Data is stored as a minimum of five years referred to legislation.

The controller in Byliving.dk is the Director (CEO). Refer to the Personal Data Act. You can always get an insight into what information we have on you as a customer. Simply send us an email and we will assist you with the requested information.

However, you must be able to prove that you are indeed the person you say you are so that we do not disclose the information to third parties.

How do I unsubscribe from emails?

Our policy is that users anytime, can unsubscribe our newsletters. You do this by clicking on the link “Unsubscribe” at the bottom of the email you received.

Alternatively, you can send an email to customer service. If you have asked us not to send you more e-mails, and you still get them, it is due to the fact, that the e-mail address you sent your request from, is not the same we use for when we send you mails.

See the address we use and send the address with your request not to receive further emails from us. You can do this easily by returning all the unwanted e-mail. The e-mail address we are sending to is at the bottom of the email.

Who processes your information?

Byliving.dk (and the employed in the company which work on this site, process and use the information you give us, so that we can respond to your feedback – eg. answer questions, improve our services and target our services so that they meet your needs).

In addition, we will not share your information with other companies without your permission, unless required by law, you have won a prize or if you have asked to receive concrete information.

Use of Cookies

Byliving.dk have the option to use cookies to provide you with a better service and see which pages on the site you are interested in. A cookie is a collection of data that a website stores via your browser on your PC and can be retrieved later.

Cookies can only be read by the website they originated. The main objective is to identify users and personalize their visit, for example by welcoming them with their name next time they visit the website. Most cookies are only active if one is in session or visit our website.

Cookies do not contain information that will enable others to contact you by phone, email or otherwise contact you. You can get your browser to accept all cookies or to alert you every time you are offered a cookie. Then you can decide whether to accept it or not. You can delete cookies in the browser after visiting the site.

What do we do to safeguard personal information?

We have instituted safeguards to check that our internal procedures meet our high safety standards. We also do our utmost to ensure that any third parties who work with us to make this website available to you or take care of your orders and requests, agree to protect personal information they access when they serve our website and visitors.

Those employees, who need your personal information so they can provide the necessary service, have only a limited access to your information. In addition, we collect information about which pages are visited most and which browsers are used.

When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why.

Links to other websites

If we offer links to other websites, we use and recommend. We are not responsible for other companies’ content or privacy policy.

If you visit another site, you should review their privacy and other policies.

Changes to the Privacy Policy

All changes to the Privacy Policy will be posted here. If Byliving.dk makes major changes to the way, we use your personal information we will ask for your consent before we do so.

© Byliving.dk. 2016. All Rights Reserved.